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Customer reviews - emails

.March- April 2020.
Message us anytime - click here

Customer Service matters to us

If you're not massive, you appreciate every customer.

I've found ways to connect with our website users,
as they are equally important to us. Emailing customers
with the tracking Info gives me a chance to thank lots of
people myself. - Saskia

Our deliveries right now are faster than ever

Our standard UK deliveries are so quick, we decided to remove Express UK Shipping from our website altogether. Standard service is often next day, if you order in the morning.  All our deliveries are UPS tracked door-to-door. International deliveries are a premium tracked service  & often take just a couple of days to the EU.

We try harder with Returns

We want all our visitors to come again - even if they've made an order which didn't work out.

Recent emails from customers (we update this often)

Dear Diverse,

I purchased a beautiful Isabel Marant Etoile dress (order no. above) last week. I have actually never been to your boutique before – it looks wonderful! I am more of an online shopper but I do rely on a speedy returns system for my cash flow. I will be browsing your site today for sure and hope to visit the boutique very soon. Best wishes,
-Name on file

Thanks for your lovely email Saskia. I've been a loyal customer to Diverse for approx 15 years and am sorry not to support you this time. I really hope you guys survive this awful period. I will keep looking at the website in the meantime.- Name on file

Oh brilliant, how perfect 😁Yes please if you could take it along with your other package that would be amazing. Would you mind adding a little card, with Happy birthday -with loads of love from Xxxxxxx and Xxxxxx  - X. Thanks so much!  -Name on file

Hi there 
I am looking to order a present for my friend Xxxxx Xxxxxxx (birthday tomorrow) . She is local and her husband told me she loves your shop (you may know her). Would a delivery this weekend be possible at all? Totally understand if too last minute! Thought I’d check ☺️
-Name on file

Thank you SO much. You have been amazing! 
As soon as this quarantine is over I will be visiting with my friends! I am actually thinking about purchasing another couple of things on your website but you seem to be out of my size and in any case, I need to wait for the refund first as my husband will kill me if I keep shopping ‘in these difficult times’ 🙈🙈 Best wishes -Name on File

Dear Saskia,Thank you so much for my beautiful sandals! Lots of love from Greece, Xxx -Name on file

Hi,
My bag arrived today and I absolutely love It!
I also wanted to say how impressed I am with the speed of delivery, especially in the current circumstances. I put my order in on Sunday and it was here this morning! I’ll definitely order from you again.
Many thanks -Name on file

Hello,
I got a lovely package from you this week of an LF Markey jumpsuit and a Ganni poplin dress (green floral). I tried the ganni dress on and it was too small and it was only after I went on the ganni website that I realised I had ordered the wrong size - I thought a 36 was a UK 10 but it says a 38 is a UK 10. I noticed that you still have a 38 in stock. Could I possibly exchange the dresses? I am feeling silly for not checking the Ganni website before I ordered! best wishes
-Name on file

Hi Saskia 
Great I’ll order the 36. Thank you so much for replying on a Saturday. Best wishes -Name on file 

Thanks so much Saskia... I love your shop, i saw it on Bella Mackie’s feed.  
I most definitely will be purchasing again, as you have lots of lovely Danish brands which suit my shape perfectly! 
stay safe -Name on File

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The Diverse Gift Card : flexible & secure

Diverse Gift Cards make a nice present for a loved one - they can use it as often as they like on any number of transactions - it's like a Diverse Online Wallet. The balance is 100% secure and will never expire. If you want to, you can easily move all, or part of your Diverse Gift Card balance to your Apple Wallet™. Apple Wallet / Diverse Gift Card can both be used in-store when we open again). 

You can buy Diverse Gift Cards here. (note: Diverse Gift Cards are not a physical card).

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