Delivery and Returns
FREE UK Delivery for all orders over £150.
Standard UK shipping: £ 4.95
Express UK shipping (1-2 days): £ 6.95
USA/ Canada: £25
Rest of the world: £20
All deliveries are sent via DHL or Royal Mail, recorded and require a signature upon receipt. We endeavour to dispatch orders received before 12pm same working day. Duty or taxes incurred in country of destination are the sole responsibility of the customer. Outside the UK we use a courier and full door to door tracking service, delivery is usually within 2-4 working days.
Click & Collect
Collection from Diverse, London NW5 2HP can be selected at checkout, resulting in no delivery charge being applied. When collecting your purchase, you must provide adequate personal ID and proof of purchase including Order Acceptance email from Diverse which guarantees the item will be held in store for you. We will email you this once your order is ready for collection, usually within 24 hours.
You can only pay for products using a debit or credit card, or Paypal.
If you are in any way unhappy with your purchase, and you want to return an item for a refund or alternative, returns will be accepted within 14 calendar days of delivery. Please phone 020 7813 7425 or email firstname.lastname@example.org within 7 days of delivery, we will provide you with a Returns Authorisation Code. You can then send or drop your item(s) with the completed Returns Form (supplied with your delivery) to:
148 FORTESS ROAD
LONDON NW5 2HP
Saskia Lamche Ltd will refund or exchange any item(s) provided that they are returned in perfect resaleable condition within 14 days of delivery and with all labels still attached. This means the item cannot have been worn, washed or altered in any way. Goods returned after this time will not be eligible for refund.
For hygiene reasons, we cannot accept exchanges or give refunds for earrings, swimwear, underwear, hats, or cosmetics. We do ask that shoe boxes and similar packaging is wrapped carefully before returning, to avoid any damage being caused. Where a product is supplied sealed, eg perfumes, all original packaging must not have been tampered with or damaged. Saskia Lamche Ltd cannot accept any returns where postage labels, stamps or similar have been applied directly to product packaging. All shoes must be returned in their original boxes.
Please note that we are not responsible for return postage. When you send return goods, please ship by a Recorded Delivery method, so the item can be tracked. The responsibility for any items returned lies with the customer until it is received by us.
Once the item(s) have been received in good condition back here at Diverse, we will send you a confirmation email and follow up with confirmation that the refund / exchange process has been initiated. We aim to process all returns within 3-4 days of being received. Depending on your bank refunds may take up to 7 days to show up on your card statement. Refunds will be made only to the credit / debit card used to pay, or credited to your Paypal account. All refunds exclude postage costs unless a mistake has been made by us, or the item was faulty.